Postal Shipping Systems Support Representative

Are you a courteous professional with a positive and energetic attitude?
Do you possess commitment to the highest standards of professionalism?

We are seeking a full-time Postal Shipping Systems Support Rep to support our Postal Package Partner (PPP) clients. If you love PPP and the shipping industry and want to join our support team from home or our office in Cambridge, MA, please contact us. We offer competitive salary and great benefits.

Window Book, Inc., http://www.windowbook.com, is a well-established software company (founded in 1988) that helps businesses become more profitable by improving the efficiency of their mailing and shipping operations.

If you share our commitment to service and can help make our operations more efficient, we need you!

Responsibilities include answering and responding to incoming calls, emails from clients, Internet based support, and responding to our web based incident notification system.

The Ideal Candidate will possess the following:

• 1-3 years using Postal Package Partner
•  Strong general computer skills
• A working knowledge of MS Office Suite, CRM, GoToAssist, GoToMeeting, SQL, Scale and printer drivers)
• Fast learner, goal oriented, and eager to learn new software as needed
• Able to communicate effectively with callers and colleagues
• Able to work efficiently from home without continual supervision
• Courteous, customer oriented, and energetic

To respond to this opportunity: please send cover letter and resume to careers@windowbook.com and voice mail to 617-395-4507. If you pass the initial screen, we will call you and ask you to come in and interview and take a test to make sure this position is a good fit for you and Window Book. Window Book is an equal opportunity employer.