We want to hear from you!
Please submit your testimonial with a logo (if possible) to: postalspecialist@windowbook.com.
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Software for Shipping
Software for Mailing
Technical Support
Dat-Mail Prep™
"Automated Presort is a mail commingling operation handling nearly 1 billion pieces of Standard Class and First-Class letter mail annually. As Full-Service, IMb, and eDoc have become the wave of the future, Mail.dat files have become the means to submit mailings to the USPS. Sometimes the need arises to re-create a Mail.dat because of changes that need to be made. Examples would be a permit change because a customer may have forgotten to add postage to their CAPS account or maybe they communicated the wrong permit number to us. In a commingler’s environment, there are many variables in the Mail.dat that make it quite different from a lettershop’s version. There could be many panels, customers, postage rates, postage statements, and postage types.
Automated Presort looked around for a solution that would suit our needs while minimizing the time it takes to make changes when necessary. We looked to Window Book for that solution. Window Book listened to our ideas and needs and designed a new application, DAT-MAIL Prep Ultra that accomplishes all that we asked for. It allows comminglers to make necessary changes in mere minutes - regardless of the mailing size. All this while still making a product with a very user-friendly interface. We feel we made the right choice choosing Window Book as our Mail.dat solution provider and are glad that our input and partnership helped them create a product that until now was not available in our world."
Michael Smith, Vice President, Operations, Automated Presort, Inc.
Your First Priority Package™
"Your First Priority Package™ mailers save us time and a considerable amount of money. It used to cost us $4.40 per piece to send our accountable mail pieces, which require signature confirmation. Using Your First Priority Package™'s, we only pay $2.20 per piece, cutting the cost in half and saving us $8000.00 per year."
Jean Kennedy, ITS Director, Cabarrus County, NC
"The [seminar] invitation was written on just two pieces of paper, which was the only thing in the Your First Priority Package™ envelope, nothing else,' she said. 'Several people called and asked me why I used such a big envelope to send [only two pieces of paper], and I said, 'You opened it, didn't you?' The price was right as well, costing 60 cents per mail piece, which Barczak said would be the same as using the First-Class rate."
Carolyn Barczak, Operations Manager, Partners Plus
Postal Package Partner™ Software
"Postal Package Partner has been an excellent investment for our company! We use the software to generate manifest mailings of bound printed materials. The savings that we realize by using this software versus parcel post is substantial. The software is fast, efficient, and it just plain works. We couldn’t ask for more."
Larry, Mail Services, UNION BANK AND TRUST
www.ubt.com
"Window Book has been an exceptional partner for our company. We ship thousands of legal disclosure documents a year and needed an interface with the U.S. Post Office in order to ship and electronically track delivery confirmations. In looking for a solution to our shipping needs, we initially looked at several software packages from several different companies. Window Book fit our needs perfectly with its Postal Package Partner™. No other company was as dedicated, knowledgeable or as helpful in working with the USPS as Window Book. Not only does Window Book have the best product, they have great people too. From the President to our account manager, I have always received excellent service. In my business my standard is to consistently exceed my customers’ expectations – if I cannot do that, then I am not doing my job. I have never found another company that I believed equaled my standard until now. Thank you Window Book."
The Vita Companies
www.vitacompanies.com
"Window Book's Postal Package Partner™ and Smart Delivery Boxes™ have enabled Loews Cineplex Entertainment® to enjoy a huge cost savings by switching from FedEx 2Day® to the less expensive USPS First-Class® service while retaining electronic tracking! Based on postage savings to date, we expect year one savings between $75,000 and $120,000 on the tens of thousands of coupon books we mail. That's a 50% savings on postage for Loews. What's more, these operational savings go straight to our bottom line, making Loews more profitable and allowing us to grow in new ways-like the addition of Customized Greeting Cards with our Cineplex Gift Cards®, which we send in the photo-sized Smart Delivery Box. If you cannot afford to burn cash by overspending on postage, I sincerely recommend Window Book's Smart Delivery System™."
Loews Cineplex Entertainment
www.enjoythereeldeal.com
"After searching for the perfect software solution to handle our Post Office shipments, we found PPP. The software's capabilities are just as impressive as the customer driven attitude of everyone at Window Book. In Window Book, PA Depot has found an excellent partner in realizing our vision to provide efficient fulfillment services worldwide. Thanks Window Book! You guys are great! :) "
Kashif Raza, PA Depot - Global eFulfillment Solutions
www.padepot.com
"Postal Package Partner's new interface to PRO-MAIL has been a tremendous help. It has allowed us to process orders faster and more efficiently than ever. Window Book worked very well with Software Marketing Associates to provide us with an interface so that this would be possible. Proving to us that customer service and satisfaction is as important to them as is functionality. Ensuring that we will continue to do business with Window Book for years to come."
Michael Sheppard, Bulk Mailing & Addressing Inc, Data Processing and IT
www.bma-inc.com
DAT-MAIL™ & Post Master™ Software
"I would like to thank everyone at WindowBook for helping me with the problem I had with PostalOne. I have been approved to mail Full Service. I encountered a problem trying to submit a partial mailing through PostalOne. The WindowBook team assisted me throughout the “debugging process”. It turns out that the problem is a PostalOne issue that required further attention from their developers. The USPS informed me that it could possibly be as late as August 2010 before a fix could be generated. Meanwhile my customer would like their mailings to be split according to their transportation plan over several days. WindowBook stepped up and coded a workaround that would allow me to submit my mailings as partial mailings. Many thanks go out to Mary and Kim for helping me satisfy my customer’s requirement."
John Coleman, Direct Mail Services Manager
Meredith-Webb Printing Company
"As a continuous customer of Window Book software since the mid 90's, it is easy enough to say that we’ve been happy with their product line and support. Recently a customer provided us an incorrectly marked mail.dat file. The use of it resulted in thousands of dollars in extra postage costs being charged to them. When the problem was discovered this customer tried for days to get us a revised file with correct markings, but failed with each attempt. They had a competitor's mail.dat product that was later determined to have a bug and was mis-reading the mail.dat files they were generating. The Window Book support representatives walked us through how to correct the issues by using the features already present in their software. In addition, they stayed by our side throughout the process of requesting a postage refund through the USPS. Answering questions and even generating additional reports to help the process. Thank you Window Book!"
Eric Langer, Data Department, Team Services
Click here to learn the role of DAT-MAIL™ in DIS Direct's 2800% Direct Mail Production Volume growth in 6 years.
DIS Direct
Gene Kryczka, Vice President of Postal Affairs and Distribution
Jeff Schullo, Director of IT
"I want to rave about the wonderful support that our company receives from Window Book. Their support services team is diligent in their efforts to alleviate any issues with DAT-MAIL™ as well as guide us in using the full potential of the program. I have never received such service from any other organization. I want to thank personally Kim Shelow for her patience and her ability to resolve our problems. I know I can always rely on her. The DAT-MAIL™ Program is instrumental in producing the statements and generating the necessary information in our day to day production. The Program is easy to use and understand. This is a huge plus when dealing with the complicated Postal Regulations in a fast paced work environment. Thank You!"
Sharon LaMirand, Direct Mail Team Leader
"In 2004 IWCO Direct began searching for a more robust software solution to support our mail acceptance process. We were looking for a vendor who would partner with us to provide a software solution that accommodated our unique mail acceptance needs while ensuring that we were always current with ever-changing US Postal Service regulations.
Among the features we required were that the software support the use of Mail.dat files, be compatible with the PostalOne! platform, handle large volume mailings, be easy to use, and save us time compared to our previous software. Because IWCO Direct is an industry leader in commingling, this software also needed to support our commingled mailings.
Window Book had the tools we needed to support our mail acceptance process. Their DAT-MAIL™ software proved flexible enough to meet all our unique requirements. Window Book worked with us to design, implement and test the customized elements we needed to accommodate acceptance of commingled mail with multiple payment types.
Window Book continues to provide excellent support as our needs change and grow."
Norine Henke, Project Manager, IWCO Direct
www.iwco.com
"DAT-MAIL™ has assisted Alltel in saving approximately $175,000 annually in postage by providing a standard format for exchanging postal data between our systems to accurately account for pieces spoiled during production."
John Carter, General Manager, Alltel Output Processing
www.alltel.com
"We’ve been using Window Book’s product, DAT-MAIL™, for over 6 years. Mail.dat® browser has been instrumental in our company receiving optional procedure status with the USPS. It also has greatly reduced paperwork and the time needed to create postage statements. Up next PostalOne!"
Randy Weiler, Logistics Manager, Integrated Mail Industries,
www.integratedmail.com
Hear what they have to say on DAT-MAIL™.
"Our biggest savings is in Time and Accuracy. Before using DAT-MAIL™, we had to have two people doing tickets. Now we are down to one and she has time to do other duties than tickets.
Using DM, our tickets correct right from the start. And it is so easy to make changes where before we had to redo the whole ticket."
Janet Dalby, ABR Services, Inc.
www.abrservices.com
"DAT-MAIL™ is a time saving software in creating postage statements and drop ship clearance documents with the facility information. It allows us to edit statements. It’s very helpful in preparing postage statements when you do First-Class Mail®, Package services, International and especially partial mailing with or without Mail.dat® file. It’s great!!"
Fe Berry, Postal Services Production Coordinator, Admail Express Inc
Hayward, CA
www.admail.com
"We began using Window Book’s Post Master™ software in 1998. In 2000 we added DAT-MAIL™ to our software. Over the many years we have been working with software vendors, we have yet to find any software vendor with the customer focus we have experienced with Lloyd Moss and his technical development and support team. Lloyd and his team take each installation personally. From the industry side we have been constant in our pursuit for improvement through innovation in an effort to drive cost out of our mailing operation. Lloyd and his team have provided a strong alliance, ready to make change to meet the needs of their customer base. Lloyd and his team are by far the most customer-focused people we have worked with in the mailing industry. Window Book was the interface we used to implement a paperless verification and record retention program with the U.S. Postal Service. Through DAT-MAIL™ we have been able to link to PostalOne! and are currently a pilot site for the Entry Info program.
A significant part of Window Book has been the simplicity of operating the system. Minimal keystrokes are required to generate Postage statements and Drop Ship™ documentation. Consolidation of postal statements and entry points are accomplished and simply by point and click.
I would highly recommend this software to anyone looking to reduce cost, from the initial data import to reconciliation of postage costs."
Dennis J. Kaylor, Our Sunday Visitor Inc. Huntington, IN
www.osv.com
"I was using Post Master™ for over 5 years and decided to upgrade to DAT-MAIL™ Editor with Management Reports. It saves me so much time over manual entry statement preparation. I can actually complete a mailing statement in mere seconds! The report feature is invaluable. I can find at a moment's notice the amount of postage spent in a given period: by client, permit, time frame, the amount of mail processed, even the number of 1 foot trays used over a period of time! Because DAT-MAIL™ is a database program, the ease of use and reporting possibilities are endless. I can print out a client list in minutes. I can find sales persons' client percentages in minutes. Truly a superb product!! Dropship statements... piece of cake. 8125s...no problem. Couldn't live without it!"
Image Direct, Frederick, MD
www.imagedirectllc.com
"Window Book's Post Master™ has been an essential part of our business. Without it, the mailing statement that takes me around 2 minutes to do in the computer would take roughly 15 to 20 minutes to do manually. Also stored in the program are customers, so we don't have to hand write all company names and addresses every time we do a statement, and Permit numbers are automatically pulled to the screen when creating a mailing for that client. We have our trust account in the computer, which saves us a lot of time because it automatically deducts the postage from the account, so the only thing we have to do is input deposits and it balances our account. We can easily find a statement from months ago, which we've had to do quite often, to show the client when the job went, how much the postage was, and how many pieces went on that day. This program automatically converts weight from ounces to pounds, which is a pain in the stickler, and calculates postage, so there are no miscalculations. We can do daily, period, and management reports to show productivity, total amount of pieces and postage, and client activity for a certain period. I can't imagine doing statements any other way. This program is far superior to any other program I've seen. It helps my business run smoothly, saves time and mistakes caused by Human error, and stores the massive amounts information, such as clients, permits, and receipts that we would have to fumble around to find if we did not have this system. In one sentence, I would have to say, I can't live without it!"
Dawn Camac, Executive Assistant, ABC Mailers, Inc.
Expediter
"Prior to using the Expediter program, my office averaged 5-6 hours per day to weigh, rate, calculate postage and list the prices on an invoice for the hundreds of parcels that we process for Abercrombie & Fitch, Hollister Company, and Ruehl Company each week. After utilizing the Expediter program, the process is as simple as placing the package on the scale, entering the first three digits of the zip code, scanning the barcode with the program’s handheld scanner and putting it in the container for dispatch. After completing the container of packages, an invoice is printed for customer notification and our records, and the process took less than half the time that it did before. This program pays for itself in about 2 ½ months in reduced labor costs and continues to save in labor costs for the remainder of the year. I appreciate the multi-year discount they offer for something that I know I will continue to use."
Beverly Bear, Postmaster, United States Postal Service
New Albany, Ohio
www.usps.com
Complete Postal Library Software
"I like Window Book because it helps me to do research in how to save money and helps me find the requirements that are needed for the USPS. One example is that I needed to find a cheaper way to send a 10 pound book instead of UPS ground. The count was about 2000. I found it with Standard B, save almost $5000.00. I send this only once a year but the saving bought me new software and next year it will total savings in that budget. I also was informed that this book will be in CD form, so I will have a book and CD. One will go to Standard B and the other will go to Standard A, provided that the parcel will be less than a pound and only 1/4" thick. I also have the DMM in written form but I only use when the customer wants to see what the USPS requirements are. The computer DMM is much faster but I like the extras that is in the Postal Library. It helps when I have every thing there, like cost, design, and so on."
Judy, National Cotton Council
www.cotton.org
We want to hear from you!
Please submit your testimonial with a logo (if possible) to: postalspecialist@windowbook.com.
Click here to submit an audio testimonial.