Help & Training When and How you Need it!

Find out if you are fully updated here. For any software support question, the first action that your Technical Support Representative will take will be to make sure you are running the latest version of your Window Book software. It will save a great deal of time in getting your problem solved, and in many cases updating will actually solve the problem right away! Be sure to review the Update Notes where applicable.

Looking for help under the Answers Tab in our Knowledge Base is the quickest and easiest way to get technical support service. In most cases your questions can be answered immediately by searching the database, which is available 24 hours a day. If you cannot find what you are looking for, click the 'Ask a Question' tab from the Knowledge Base and attach any sample files or screen shots. Your query will be routed to the next available support person, getting you an answer quickly and efficiently.

Important note: Knowledge Base users are always at the top of the support priority list.

Asking a question online directly from the Help menu of your program will attach important installation and data path information automatically, giving your support representative a head start on getting your query solved. You will also be instantly provided with an Incident Number confirming that we have received your question, and that it has been assigned to a support representative for resolution.

Online User Guides include DAT-MAIL, Post Master, and Postal Package Partner documentation. New items added constantly; old items under review for revision. Guides are complete with screen shots for easy reference. User guides are now also accessible from right within your software, click on Help and select User Guide.

Custom, online classes make training an affordable option for everyone. New users, get a jump start on getting the most out of your software. Current clients, take a custom refresher course for the opportunity to see what is new and refine current processes. These training classes are LIVE, customized, and fully interactive. Learn by doing!

Here you can view FREE tutorial presentations. These Quick & Easy Training Demos are perfect for learning new skills and building on your user experience. These are complete audio/video presentations, so a PC with a sound card is needed to get the most out of the demos.