Customer Service YOUR way!
We understand that customer service can be very personal in how each individual person prefers to engage with us. Accordingly, we offer support via various methods. The simplest and most comprehensive method is submitting a ticket from within your software while you are using it. You can take advantage of this method by:
- Opening your Window Book software program
- Click on "Help", "Get support...", "Submit a question online"
- In the question box, enter as much detail as possible about what you are experiencing regarding exactly what's happening, when it happens, any errors, etc.
This process automatically collects important diagnostic information, which helps us troubleshoot and resolve your issue in a quick and efficient manner. If you're unable to open your software, there are four additional methods you can use to get support:
1. Visit the Window Book Website Support portal, http://custhelp.windowbook.com
2. Use the Customer Chat feature on our web site
3. Email us at TechSupport@windowbook.com
4. Call us at (800) 370-2410 ext 6 (available Monday to Friday 8:00AM - 6:00PM EDT)
Find out if you are fully updated here. For any software support question, the first action that your Technical Support Representative will take will be to make sure you are running the latest version of your Window Book software. It will save a great deal of time in getting your problem solved, and in many cases updating will actually solve the problem right away! Be sure to review the Update Notes where applicable.
Looking for help under the Answers Tab in our Knowledge Base is the quickest and easiest way to get technical support service. In most cases your questions can be answered immediately by searching the database, which is available 24 hours a day. If you cannot find what you are looking for, click the 'Ask a Question' tab from the Knowledge Base and attach any sample files or screen shots. Your query will be routed to the next available support person, getting you an answer quickly and efficiently.
Important note: Knowledge Base users are always at the top of the support priority list.
Support direct from the HELP menu
Asking a question online directly from the Help menu of your program will attach important installation and data path information automatically, giving your support representative a head start on getting your query solved. You will also be instantly provided with an Incident Number confirming that we have received your question, and that it has been assigned to a support representative for resolution.
Software Training (Online Classes)
Custom, online classes make training an affordable option for everyone. New users, get a jump start on getting the most out of your software. Current clients, take a custom refresher course for the opportunity to see what is new and refine current processes. These training classes are LIVE, customized, and fully interactive. Learn by doing!
Here you can view FREE tutorial presentations. These Quick & Easy Training Demos are perfect for learning new skills and building on your user experience. These are complete audio/video presentations, so a PC with a sound card is needed to get the most out of the demos.