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Customer Support

What others are saying about their Customer Support experience

Customer Support

 
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I was surprised that you guys were willing to remote into my computers and do the installation for me. Really surprised. Few companies wouldn't even think to even offer assistance on the level your company offers it. My supervisor Pat Weagley will be happy to know that DAT-MAIL is up and running when he comes back from vacation.
- George S. French, Prepress Technician,. Image Direct, LLC
Apr 30 2008 1:45PM
Chris responded quickly and knew exactly what to do to correct my problem.
- Jeff Golderer, IT Director, Direct Mail Depot
Apr 30 2008 1:41PM
It was nice to see the program updates in place. This will greatly improve the functionality of the PPP program! It is also nice to see that Windowbook will help with the USPS certification on the new barcode standards, again very proactive and customer focused.
- Joseph Radgowski, Systems Support, World arketing - Atlanta
Apr 30 2008 1:41PM
Teresa is very pleasant, prompt and I like working with her.
- Deloris Hadaway, Shipping Manager, Medpoint Advantage
Apr 30 2008 1:40PM
Scott was a life saver. My old computer crashed and he was able to get me up and running again.
- Bruce Quattrone, Operations Manager, Mail Marketing Systems, Inc.
Apr 22 2008 10:11AM
Jumped in and helped manifest our shipping when our employee became ill. Great response.
- Mark Domaille, The Powershopper
Apr 22 2008 10:08AM
Teresa is always right there for us. She is a wonderful trainer.
- Joseph Launza, Harte-Hanks
Apr 22 2008 10:01AM
Thank you to Barbara for spending so much time helping me when I was under the gun!!
- Carrie Malicki, Marketing Coordinator, PESI
Apr 22 2008 10:00AM
Teresa is great person to work with went out her way for us.
- RICHARD CONOVER, LETTERSHOP MANAGER, EXPEDITE-DMF
Apr 22 2008 9:57AM
Teresa helped us get an auto email and tracking to help reduce customer service time. She is ALWAYS the best and has never missed to come through for us. Thanks!
- Mark Domaille, General Manager, The Power Shopper, Inc.
Apr 14 2008 11:05AM
Excellent, I like the way we can chat, and I can see what he is doing. And the best is that I DON'T have to do it with following directions over the phone! I can leave my desk and do other things. I'm tied up on the phone or screen.
- Jasmine Rasso, President, The Envelope Connection, Inc.
Apr 14 2008 11:03AM
We needed this along time ago. We have been hand writing this forms. He knew what we needed. I wish that we had that contracted you guys earlier.
- Sidney Hernandez, Shipping Manager, Xium Direct
Apr 14 2008 11:00AM
Always answers my questions no matter how small or big the issue.
- Cyrena Hileman, Neurogenesis, Shipping Mgr
Apr 7 2008 5:41PM
EXTREMELY HELPFUL AND BETTER THAN OUR OTHER SOFTWARE PROVIDERS BY FAR!!
- JEROME BULKAN, SENIOR VP, LICENSEPLATES.TV
Apr 7 2008 5:40PM
Scott was pleasant and nice to work with.
- John Pitner, Data Processing, Dakota Drug Inc
Apr 7 2008 5:36PM
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