Live
Remote Assistance
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Do you need a quick solution to a technical problem? With our live
remote-assistance tool, a member of our support team can view your
desktop and share control of your mouse and keyboard to get you on
your way to a solution. |
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How
to Get Support:
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You first need to visit
www.windowbook.com
and click on the Support icon, then choose the option to Ask a
Question. Once you have filled out the support form, entered your
question and clicked on the ‘Submit’ button you will be given an
Incident Number. At that point you will be in the queue for the next
available Software Support Representative who will contact you by
telephone to determine the nature of the problem and work with you
to decide on a course of action which may include a screen-sharing
session. |
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| You will find the
answers to security questions and system configuration requirements
on our
FAQ
page. You can also view a
demonstration
of a screen-sharing session. |
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How
It Works:
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Step 1: |
Once you are on the phone with a member of our support team, you
will be directed back to this page to initiate the screen-sharing
session. Complete the fields below, select your support
representative from the drop-down menu and click the Click Here
button. |
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| Step 2: |
You are prompted to download a small virus-free plug-in. |
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| Step 3: |
With your permission, your support representative can view your
screen and share control of your mouse and keyboard. |
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| Step 4: |
You are in full control of your computer at all times. You always
have overriding control of your mouse and keyboard, and you can end
the screen-sharing session at any time. |
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