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Live Remote Assistance |
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Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. |
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How to Get Support: |
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You first need to visit https://support.windowbook.com/default.aspx and enter your User ID and Password. Once you have filled out the support form, entered your question and clicked on the ‘Submit’ button you will be given an Incident Number. At that point you will be in the queue for the next available Software Support Representative who will contact you by telephone or email to determine the nature of the problem and work with you to decide on a course of action which may include a screen-sharing session. |
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Alternatively, you may:
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How Remote Assistance Works: |
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Step 1: |
Once you have been contacted by a member of our support team to schedule a remote assistance session, you will be provided via email with a web link and PIN code to access our remote assistance via LogMeIn Rescue. |
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Step 2: |
When you click on the link, you will access your unique, secure remote session link and a small applet will run on your system. You may need to adjust your firewall permissions if you are unable to access the web link. Some additional information that may be helpful: UDP communication and ActiveX must be allowed for Rescue connections to take place. ActiveX applies only if you are using Internet Explorer. |
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Step 3: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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Step 4: |
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. You may communicate with the support representative via the chat feature in LogMeIn Rescue, or via telephone if you prefer. |