Postal Concierge

Postal Concierge

In today's fast-paced environment, the challenges to your business abound. Nowhere is that more true than in the mailing business. It is tough enough to deal with the economic challenges, but the United States Postal Service® and commercial mailing arena changes so quickly that it is almost impossible to keep up.

  • How can you be sure that your mailings are meeting postal requirements?
  • Are your mailings going out in the most cost effective and efficient manner?
  • Is your staff sufficiently trained on postal regulations and rates?
  • Do you provide adequate levels of customer service to your mailing clients and/or internal customers?
  • How do you find out about upcoming postal changes that may impact you or your clients?

If you are not sure about the answers to these questions, chances are that your internal postal and mailing expertise is not what it needs to be in these tumultuous times, and you could be leaving money on the table or missing important opportunities for you and your customers, as a result. But, how can you take care of this problem without the financial burden of adding full-time Postal Experts/Specialists? Window Book’s Postal Concierge Service is the answer.

Window Book has the postal and mailing expertise readily available for you to tap into, at a fraction of the cost of hiring and training your own resident postal experts. Window Book's Postal Concierge Service allows you to customize exactly the level of postal and mailing assistance your company needs, with flexible pricing that won't break your budget. Our staff has over 100 combined years of mailing expertise with industry and USPS Certifications. Possibly you don't have a resident mailing expert or you need additional specialized support without having to commit to additional staff. Add just the amount of additional services you need to round out your offering.

"As a new subscriber to the Postal Concierge Service we at Publication Printers Corp. would like to express our utmost satisfaction with the assistance given to us by WindowBook…"

"As a new subscriber to the Postal Concierge Service we at Publication Printers Corp. would like to express our utmost satisfaction with the assistance given to us by WindowBook. With having the responsibility for the mailing of over 50 million pieces annually we have often found ourselves in the unenviable position of having to provide our customers with all the answers involving the postal process. Obtaining these answers in the ever changing world of the United States Postal Service has proven to be very cumbersome if not impossible.

As a result of the support given to us by the staff at Window Book through the Postal Concierge Service we have been able to offer our clients information and advice that is not only accurate but is expedient as well. Through the various means of education information can be disseminated in a format that is readily understood and followed. The expertise and professionalism exhibited to us by Window Book has allowed us with confidence to not only give our clients solutions to their postal needs but also lets them know that Publication Printers has the resources to make their business successful."

Matt Tucker, Director of Operations - Publication Printers Corp

Postal Concierge includes:

  • Personal certified postal specialist with 20-plus years of postal and mailing expertise available by phone, email or in person.
  • Interactive web site chock-full of mailing information in easy to understand lay terms. Quickly and easily find answers to your mailing design, processing, acceptance, payment and appeal questions or get information on new mailing programs, all from one source.
  • Monthly newsletters that are full of information you can truly use and not just marketing “fluff.”
  • Informational webinars, from basic to advanced, live or recorded, to help your staff or clients better understand the complex world of postal regulations and rates and how it relates to your business.
  • Periodic email tips E-Tips to help you keep up to date and provide ideas for helping your business thrive.
  • Assistance with postal acceptance issues, exception requests, or appeals.
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